We want you to be happy with what you buy. Here is exactly how refunds work.
Digital products (once-off purchases)
- You may ask for a full refund within 7 days of purchase if you have not downloaded or used the product.
- Once a product has been downloaded or used it cannot be “returned”, so we cannot refund it — unless it is faulty or not as described (see below).
- Our system records downloads, so we can check this quickly.
Subscriptions
- You can cancel any time in My account or by emailing info@nexera-in.co.za.
- Cancelling stops all future payments. You keep access until the end of the month you have already paid for.
- We do not give partial refunds for part of a month.
Faulty or not as described
If a product does not work as described and we cannot fix it within a reasonable time, we will refund you in full. This does not affect your rights under the Consumer Protection Act.
How to ask for a refund
Email info@nexera-in.co.za with your order number (it is on your receipt and in My account). We reply within 2 business days. Approved refunds are paid back through PayFast to the original payment method, usually within 5–10 business days depending on your bank.